Ec40 Privacy Policy — Data Protection & User Rights
Ec40 is committed to protecting the privacy and data security of all our users. This policy explains how we collect, use, store, and protect your personal information.
Last updated: 1 January 2026
Information We Collect
Ec40 collects various types of information to deliver a safe and personalised online entertainment experience, including but not limited to:
- Account Information: Name, email address, phone number, date of birth, and identity verification details provided during registration.
- Device & Browser Information: Technical data such as device type, operating system, IP address, browser type, and approximate location for security and service optimisation purposes.
- Transaction & Payment Information: Records of deposits, withdrawals, and other financial transactions in MYR via approved payment methods.
- Cookies & Tracking Technologies: Cookies are used to enhance the user experience, remember preferences, and analyse website traffic. Users can manage cookie settings through their browser.
- Usage Data: Information about user activity on the ec40 platform, including games played, session duration, and interactions with site features.
How We Use Your Information
The information we collect is used to:
- Providing and maintaining our services, and ensuring the security of user accounts.
- Tailoring and personalising the entertainment experience to match each user's needs and interests.
- Securely processing financial transactions in full compliance with local financial regulations.
- Complying with applicable laws and regulations, including fraud detection and anti-money laundering requirements.
- Providing effective customer support and responding to user enquiries.
- Sending account-related communications and relevant promotions (with an opt-out option).
- Analysing and improving ec40's products, services, and website navigation.
Cookies & Tracking Technologies
We use cookies and similar technologies to enhance the user experience and gather analytics data, in strict compliance with privacy standards.
- Cookies keep users logged in and retain preferences as they browse the platform.
- Data is stored securely and is not used for third-party marketing purposes without consent.
- Users can manage cookie preferences through their browser settings.
- All these cookies are necessary to ensure the platform runs smoothly and securely.
Data Storage & Security
Ec40 safeguards users' personal data through a range of robust technical and organisational measures, including:
- Encryption of data in transit and at rest.
- Up-to-date security protocols and firewalls to protect against unauthorised access.
- Internal controls to restrict access to information to authorised personnel only.
- Data stored on regulated, monitored servers to ensure integrity and security.
- Conducting regular audits and activity monitoring to detect and prevent data misuse.
Personal data is retained only for as long as necessary to fulfil the purpose for which it was collected, or as required to comply with Malaysian legal obligations.
User Rights Over Personal Data
Ec40 users have the following rights regarding their personal data, in accordance with Malaysian legislation:
- Access: Request a copy of the personal data we hold about you.
- Correction: Requesting corrections to inaccurate or incomplete information.
- Deletion: Within certain limits, users may request the deletion of their personal data.
- Objection: Opting out of data processing for marketing or analytics purposes.
- Verification: Ensuring that data provided is used lawfully and responsibly.
Such requests can be submitted through our support team at [email protected]. ec40 will respond within a reasonable timeframe in accordance with applicable laws.